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Primeur weekly 2014-10-20

Special

High Performance Computing Centre in Stuttgart to focus on Cloudification ...

Cash flow calculations using Monte Carlo simulations ...

The Cloud

IBM and SAP partner to accelerate enterprise Cloud adoption ...

EuroFlash

European Commission to launch survey on EU-Brazil co-operation in the area of ICT - Work Programme 2016-2017 ...

Big Data Value Association and European Commision sign Big Data Public Private Partnership ...

New forecasting method: Predicting extreme floods in the Andes mountains ...

Symposium on HPC and Data-Intensive Applications in Earth Sciences: Challenges and Opportunities@ICTP ...

Jülich renews co-operation with Oak Ridge National Laboratory ...

Johannes Gutenberg University Mainz joins Germany's Gauss-Allianz as a full member ...

PRACE supports HPC for Health ...

HP and VMware dramatically simplify and accelerate the delivery of software-defined infrastructure services with EVO: RAIL ...

Supermicro highlights VMware EVO: RAIL, FatTwin Virtual SAN Ready nodes and NVIDIA GRID vGPU SuperServer at VMworld Barcelona ...

Calling on universities to submit their HPCAC-ISC 2015 Student Cluster Competition application ...

PRACE SHAPE and NSilico pool HPC knowledge to develop faster sequencing methods ...

A novel platform for future spintronic technologies ...

Future computers could be built from magnetic 'tornadoes' ...

USFlash

New SGI UV for SAP HANA enables real-time business for large enterprises ...

Cray adds new advanced analytics solution to its Big Data product portfolio ...

Australian teams set new records for silicon quantum computing ...

IBM announces first commercial application of IBM Watson in Africa ...

Among DOE supercomputing facilities, NERSC is at the forefront of data management and storage innovations ...

SC14 announces ACM/IEEE-CS George Michael HPC Fellowships ...

Fujitsu partners with Singapore to set up Centre of Excellence for sustainable urbanisation ...

UC Santa Cruz leads $11 million Center for Big Data in Translational Genomics ...

Australian volcanic mystery explained ...

Supermicro enhances VMware EVO: RAIL and Virtual SAN offerings with Nexenta ...

Dispelling a misconception about Mg-ion batteries ...

IBM announces first commercial application of IBM Watson in Africa

13 Oct 2014 Johannesburg - IBM and Metropolitan Health have introduced the first commercial application of Watson in Africa. IBM's Watson is a groundbreaking computing platform able to interact in natural language. By tapping into the power of Watson, Metropolitan Health aims to transform health advisory services to its customers. This is a significant move to enhance and personalise health services in South Africa as well as drive outcomes-based services to citizens on the African continent.

Metropolitan Health, a business unit of the JSE-listed MMI Holdings, is the largest medical schemes administrator in South Africa. The company provides administration, managed care and wellness services to more than 20 medical schemes or funds, comprising various blue-chip organisations and government departments, covering millions lives across South Africa.

Dylan Garnett, CEO of Metropolitan Health, said that health technology plays a critical role in connecting the access-affordability-outcomes priorities for better health services. "IBM Watson and cognitive computing are helping us do more than simply fix basic breakdowns in treatment paths; we're 'leapfrogging' to deliver a market leading health outcome to the public. We intend to transform every customer interaction with insightful data and deliver the best personalised services and care available."

"Putting Watson into the hands of customer service advisors is a critical milestone towards improving how we stay well and live smarter", stated Mike Rhodin, senior vice president, IBM Watson Group. “Metropolitan Health's innovative application is a good example of how Watson's cognitive intellect has the potential to empower individuals and organisations. Today's announcement is a great testament to Metropolitan Health, which prides itself on product innovation and customer engagement.”

As digital platforms evolve with on-line, mobile and social media channels, companies like Metropolitan Health need to deepen their interactions with customers and transform the way they provide marketing, sales and service. Consumers expect brands to know them individually, deliver personalised interactions and self-service options anytime, anyplace.

The IBM Watson Engagement Advisor can fundamentally transform the way individuals and companies interact over the lifetime of a relationship. Used by customer service agents or directly by customers, delivered through the Cloud and via mobile devices, Watson Engagement Advisor offers organisations the ability to:

  • Help meet growing customer expectations as organizations seek to better understand customers based on their past history.
  • Engage individuals wherever, whenever, and however they choose.
  • Gain insights from Big Data to make evidence-based, informed decisions

IBM Watson Engagement Advisor is being configured, trained and introduced into the Metropolitan Health customer services environment where more than 12 million client interactions are handled each year.

IBM Watson will work as a "virtual coach" assisting Customer Service Agents with enquiries. Watson can sift through the equivalent of about one million books - or roughly 200 million pages of data - and analyse this information to provide precise responses in less than three seconds. Customer Services Agents will now be able to use Watson's ability to rapidly sift through enormous amounts of information, analyse it, and supply evidence-based responses to questions, providing more precise and comprehensive information to customers. This will significantly enhance the consistency of responses, as well as reduce the response time.

"We believe Watson will enable our Customer Service Agents to make better decisions, ultimately driving better health outcomes for the public", stated Dylan Garnett.

As Watson learns, it will be able to anticipate the "questions behind the questions", and prompt agents to pro-actively share information. This allows for all relevant information to be provided in one call, which would normally require two or three follow up calls. This saves time for both customers and Agents. Over time, Watson will be taught to respond where possible, directly to customer enquiries, and the convenience of having access to health and wellness information 24/7 will be made possible.

“This is a continuation of our journey to deliver improved health and wellness outcomes-based services. It reinforces our commitment to providing more targeted, personalised services to customers that help them live smarter", stated Dylan Garnett.

IBM Watson is leading this disruption by delivering the world into a new era of computing, in which apps and systems interact seamlessly with consumers through natural language, enhancing and scaling human expertise and learning with continuing use and new information.

Metropolitan Health is amongst the first companies globally to adopt cognitive technology to enable new and improved ways of meeting customer needs. The company will further augment the power of Watson with an extensive portfolio of IBM capabilities, including business consulting, advanced analytics, health care informatics, and IBM Research assets.
Source: IBM

Back to Table of contents

Primeur weekly 2014-10-20

Special

High Performance Computing Centre in Stuttgart to focus on Cloudification ...

Cash flow calculations using Monte Carlo simulations ...

The Cloud

IBM and SAP partner to accelerate enterprise Cloud adoption ...

EuroFlash

European Commission to launch survey on EU-Brazil co-operation in the area of ICT - Work Programme 2016-2017 ...

Big Data Value Association and European Commision sign Big Data Public Private Partnership ...

New forecasting method: Predicting extreme floods in the Andes mountains ...

Symposium on HPC and Data-Intensive Applications in Earth Sciences: Challenges and Opportunities@ICTP ...

Jülich renews co-operation with Oak Ridge National Laboratory ...

Johannes Gutenberg University Mainz joins Germany's Gauss-Allianz as a full member ...

PRACE supports HPC for Health ...

HP and VMware dramatically simplify and accelerate the delivery of software-defined infrastructure services with EVO: RAIL ...

Supermicro highlights VMware EVO: RAIL, FatTwin Virtual SAN Ready nodes and NVIDIA GRID vGPU SuperServer at VMworld Barcelona ...

Calling on universities to submit their HPCAC-ISC 2015 Student Cluster Competition application ...

PRACE SHAPE and NSilico pool HPC knowledge to develop faster sequencing methods ...

A novel platform for future spintronic technologies ...

Future computers could be built from magnetic 'tornadoes' ...

USFlash

New SGI UV for SAP HANA enables real-time business for large enterprises ...

Cray adds new advanced analytics solution to its Big Data product portfolio ...

Australian teams set new records for silicon quantum computing ...

IBM announces first commercial application of IBM Watson in Africa ...

Among DOE supercomputing facilities, NERSC is at the forefront of data management and storage innovations ...

SC14 announces ACM/IEEE-CS George Michael HPC Fellowships ...

Fujitsu partners with Singapore to set up Centre of Excellence for sustainable urbanisation ...

UC Santa Cruz leads $11 million Center for Big Data in Translational Genomics ...

Australian volcanic mystery explained ...

Supermicro enhances VMware EVO: RAIL and Virtual SAN offerings with Nexenta ...

Dispelling a misconception about Mg-ion batteries ...