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Primeur weekly 2016-09-26

Focus

OpenPOWER and IBM at the verge of the era of cognitive computing ...

Exascale supercomputing

Supercomputers receive funding to help predict and modify new materials ...

Focus on Europe

Calling on experts to propose tutorials and workshops for ISC 2017 ...

Adept project concludes with open-source release of energy measurement tools ...

Specific Grant Agreement One signed by the European Commission and the Human Brain Project ...

University of Amsterdam coordinates cognition research in Human Brain Project ...

New EU publication on Science, research and innovation performance of the European Union ...

Middleware

Quantum names Molly Rector Vice President of Marketing ...

IBM Research and MIT collaborate to advance frontiers of artificial intelligence in real-world audio-visual comprehension technologies ...

Hardware

UC San Diego Extension and San Diego Supercomputer Center launch Modern Data Science Academy ...

TSMC and Synopsys collaboration delivers innovative technologies for the High Performance Compute (HPC) Platform ...

Cadence and TSMC advance 7nm FinFET designs for mobile and HPC platforms ...

Volkswagen innovates manufacturing with move to Verne Global ...

Kinetica unveils GPU-accelerated database for analyzing streaming data with enhanced performance, visualization and high availability ...

CORNAMI announces $3 million funding led by Impact Venture Capital ...

Mellanox Technologies appoints Alinka Flaminia as Senior Vice President and General Counsel ...

DataCore and Supermicro offer ultra-high performance enterprise class Hyper-converged solutions ...

TYAN HPC platforms add support for NVIDIA Tesla P100, P40 and P4 GPUs ...

CENATE adds powerful testbed from NVIDIA ...

Reconfigurable chaos-based microchips offer possible solution to Moore's law ...

New Hikari supercomputer starts solar HVDC ...

India's North East region's fastest supercomputer launched by honourable Union Minister for HRD at IIT Guwahati ...

DDN leverages Lustre leadership to deliver new scalability and management capabilities and open source contributions ...

Applications

Termination of lethal arrhythmia with light ...

Artificial intelligence reveals mechanism behind brain tumour ...

Tracking down the origin of mercury contamination in human hair ...

Next generation of statistical tools to be developed for the Big Data age ...

British Artificial Intelligence firm first in Europe to use advanced deep learning supercomputer ...

Denver International Airport selects Panasonic Weather Solutions for ground operations weather forecasting ...

Ansys and TSMC empower chip manufacturers to design cutting-edge multi-die chip-package systems ...

New study shows nickel graphene can be tuned for optimal fracture strength ...

Meet Rutgers' RADICAL supercomputing guru ...

NASA Career Award winner uses Blue Waters supercomputer to mine crop yield data ...

Southeast students and faculty optimize knowledge at Supercomputing Symposium ...

The Cloud

Oracle unveils its next generation Cloud strategy: Intelligent Applications ...

Oracle announces the industry's most comprehensive offering for analytics in the Cloud ...

IBM Power Systems and Red Hat extend collaboration for next-generation Cloud platforms ...

Trifacta v4 extends enterprise data wrangling to any user, any data, any Cloud ...

Salesforce introduces Salesforce Einstein - artificial intelligence for everyone ...

Salesforce introduces Salesforce Einstein - artificial intelligence for everyone

19 Sep 2016 San Francisco - Salesforce has unveiled Salesforce Einstein, bringing the power of artificial intelligence to every Salesforce user. With Salesforce Einstein, any company will be able to deliver more predictive and personalized customer experiences across sales, service, marketing, commerce and more. Salesforce Einstein is a breakthrough innovation that embeds advanced AI capabilities in the Salesforce Platform - in fields, objects, workflows, components and more - so everyone will be able to build AI-powered apps that get smarter with every interaction, using clicks or code.

"With Salesforce Einstein, we are delivering the world's smartest CRM", stated Marc Benioff, chairman and CEO, Salesforce. "Einstein is now every customer's data scientist, making it easy for everyone to take advantage of best-in-class AI capabilities in the context of their business."

AI is creating new ways for people to engage with technology and with one another. Various forms of AI already power some of the world's most popular consumer experiences. Apple's Siri leverages natural language processing to recognize voice commands. Facebook's deep learning facial recognition algorithm can instantly identify a person with nearly 98 percent accuracy. And Amazon, Netflix and Spotify all utilize machine learning to understand how each item in their massive catalogs relates to the other and each customer's preferences.

However, the technical expertise and infrastructure required to develop AI solutions are beyond the reach of most companies. They must bring together massive and diverse data sets, which requires significant engineering resources to manage complex data integration processes. Specialized predictive models must then be built to extract value from the data and continuously learn from it, requiring extensive data science expertise. And infrastructure and devops support are required to maintain these models and keep all of these processes up and running. Finally, and perhaps most importantly, bringing results - the insights and recommendations from the models - to users within the context of their business requires complex integrations.

With Salesforce Einstein, AI capabilities will be embedded across every Salesforce Cloud. Einstein leverages all the data in Salesforce - customer data; activity data from Chatter, e-mail, calendar and ecommerce; social data streams such as tweets and images; and even IoT signals - to train predictive models. And because Salesforce has millions of users inputting information every day, it is uniquely positioned to deliver the best models for sales, service, marketing, commerce and more.

Powered by advanced machine learning, deep learning, predictive analytics, natural language processing and smart data discovery, Einstein's breakthrough innovations allow models to be automatically customized for every single customer. These models learn, self-tune and get smarter with every interaction and additional piece of data. Einstein will automatically discover relevant insights, predict future behaviour, proactively recommend best next actions and even automate tasks. Now every Salesforce user will be able to leverage AI capabilities to deliver more personalized and predictive customer experiences:

  • Sales Cloud Einstein will include Predictive Lead Scoring that enables sales reps to focus on closing the best leads, Opportunity Insights that alert reps when a deal is trending up or down, and Automated Activity Capture which seamlessly logs e-mail and calendar activity with the right Salesforce record, and analyzes them to deliver predictions.
  • Service Cloud Einstein will include Recommended Case Classification which automatically pre-populates key case fields enabling predictive routing of cases to the right agent and enabling agents to resolve customer issues faster. With Recommended Responses service agents will be pushed the best responses, and Predictive Close Times will predict the time needed to resolve an issue, helping improve agent productivity.
  • Marketing Cloud Einstein will include Predictive Scoring which scores every customer's likelihood to engage with an email, Predictive Audiences which builds custom audience segments based on predicted behaviours, and Automated Send-time Optimization which predicts the optimal time to deliver messages based on past customer behaviour.
  • Commerce Cloud Einstein includes Product Recommendations to personalize product recommendations to shoppers, Predictive Sort which will infuse personalized sort and search results based on likelihood to engage, and Commerce Insights that will help retailers understand product purchase correlation to power smarter merchandising and store planning.
  • Community Cloud Einstein now includes Recommended Experts, Articles and Topics to suggest posts, articles, experts and topic pages; Automated Service Escalation which automatically creates a case in Service Cloud if customer posts do not receive a timely response; and Newsfeed Insights which highlights the most relevant and popular content in every feed.
  • Analytics Cloud Einstein will deliver Predictive Wave Apps that uncover future patterns for any business process, Smart Data Discovery that helps users find and explain insights from millions of data combinations in minutes, and Automated Analytics & Storytelling which will automate and prioritize the next insight users need to know.
  • IoT Cloud Einstein will include Predictive Device Scoring which will score data from connected IoT devices, Recommend Best Next Actions for service processes and marketing journeys based on the scoring of that streaming device data, and Automated IoT Rules Optimization which will actively update the rules that govern how IoT data is managed.

As a core part of the Salesforce Platform, Einstein will empower everyone to quickly build AI-powered apps using the tools that millions of Salesforce developers and admins already use every day. With just a few clicks, admins will be able to quickly build apps that include Einstein-powered fields in any object, page layout or workflow, making every business process smarter. And for data scientists and developers, there will be Predictive Vision and Sentiment Services which enable developers to train deep learning models to recognize and classify images and sentiment in text. And PredictionIO in Heroku Private Spaces will empower developers to build custom machine learning models and put them into their apps.

The Salesforce Research group also brings together a team of researchers and data scientists under the leadership of Richard Socher, Chief Scientist at Salesforce and world-renowned data science researcher. Salesforce Research will be focused on delivering cutting-edge, breakthrough AI research across deep learning, natural language processing and computer vision to Salesforce's product and engineering teams.

At Dreamforce attendees will have the opportunity to dive deeper into Salesforce Einstein by attending the Einstein Keynote on October 6, from 3-4pm PT in Moscone West, or tuning into the livestream. Salesforce's Einstein leadership team, along with some of Salesforce's most innovative customers, will showcase how companies can get smarter and more predictive about their customers. Moscone West will also feature the Einstein Discovery Center on the 2nd floor, where attendees can get hands-on with Salesforce Einstein through product demos. More information is available in the Dreamforce schedule.

"​Salesforce Einstein gives us a smart, personalized and predictive way to connect millions of sports fans to hundreds of thousands of their favorite team and player items across more than 300 offline and online stores that we operate across our platform", stated Chris Orton, Chief Marketing and Revenue Officer for Fanatics, the global leader in licensed sports merchandise. "The combination of AI and Salesforce CRM has been a game-changer, empowering our marketing organization to intelligently engage with fans through timely campaigns and relevant recommendations that transform the customer experience."

New Einstein features are being developed for every Salesforce Cloud. Many new Salesforce Einstein features will be available at an additional charge. Others will be included as part of existing licenses and editions. Pricing for each Einstein feature will be announced as it is made generally available.

​

Community Cloud Einstein's Automated Community Case Escalation and ​Recommended Experts, Files and Groups are generally available and included as part of the Community Cloud license. Analytics Cloud Einstein's Smart Data Discovery is generally available. Pricing ​is based on the volume of data and number of users.

Commerce Cloud Einstein's Product Recommendations are generally available and included as part of the Commerce Cloud license. PredictionIO is an open source Machine Learning Server available for free through the​ Apache Software Foundation.

Source: Salesforce

Back to Table of contents

Primeur weekly 2016-09-26

Focus

OpenPOWER and IBM at the verge of the era of cognitive computing ...

Exascale supercomputing

Supercomputers receive funding to help predict and modify new materials ...

Focus on Europe

Calling on experts to propose tutorials and workshops for ISC 2017 ...

Adept project concludes with open-source release of energy measurement tools ...

Specific Grant Agreement One signed by the European Commission and the Human Brain Project ...

University of Amsterdam coordinates cognition research in Human Brain Project ...

New EU publication on Science, research and innovation performance of the European Union ...

Middleware

Quantum names Molly Rector Vice President of Marketing ...

IBM Research and MIT collaborate to advance frontiers of artificial intelligence in real-world audio-visual comprehension technologies ...

Hardware

UC San Diego Extension and San Diego Supercomputer Center launch Modern Data Science Academy ...

TSMC and Synopsys collaboration delivers innovative technologies for the High Performance Compute (HPC) Platform ...

Cadence and TSMC advance 7nm FinFET designs for mobile and HPC platforms ...

Volkswagen innovates manufacturing with move to Verne Global ...

Kinetica unveils GPU-accelerated database for analyzing streaming data with enhanced performance, visualization and high availability ...

CORNAMI announces $3 million funding led by Impact Venture Capital ...

Mellanox Technologies appoints Alinka Flaminia as Senior Vice President and General Counsel ...

DataCore and Supermicro offer ultra-high performance enterprise class Hyper-converged solutions ...

TYAN HPC platforms add support for NVIDIA Tesla P100, P40 and P4 GPUs ...

CENATE adds powerful testbed from NVIDIA ...

Reconfigurable chaos-based microchips offer possible solution to Moore's law ...

New Hikari supercomputer starts solar HVDC ...

India's North East region's fastest supercomputer launched by honourable Union Minister for HRD at IIT Guwahati ...

DDN leverages Lustre leadership to deliver new scalability and management capabilities and open source contributions ...

Applications

Termination of lethal arrhythmia with light ...

Artificial intelligence reveals mechanism behind brain tumour ...

Tracking down the origin of mercury contamination in human hair ...

Next generation of statistical tools to be developed for the Big Data age ...

British Artificial Intelligence firm first in Europe to use advanced deep learning supercomputer ...

Denver International Airport selects Panasonic Weather Solutions for ground operations weather forecasting ...

Ansys and TSMC empower chip manufacturers to design cutting-edge multi-die chip-package systems ...

New study shows nickel graphene can be tuned for optimal fracture strength ...

Meet Rutgers' RADICAL supercomputing guru ...

NASA Career Award winner uses Blue Waters supercomputer to mine crop yield data ...

Southeast students and faculty optimize knowledge at Supercomputing Symposium ...

The Cloud

Oracle unveils its next generation Cloud strategy: Intelligent Applications ...

Oracle announces the industry's most comprehensive offering for analytics in the Cloud ...

IBM Power Systems and Red Hat extend collaboration for next-generation Cloud platforms ...

Trifacta v4 extends enterprise data wrangling to any user, any data, any Cloud ...

Salesforce introduces Salesforce Einstein - artificial intelligence for everyone ...