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Primeur weekly 2014-08-04

Special

Adaptive's Wolfgang Dreyer talks about Moab 8.0 and Nitro products, and mutual collaboration with partners ...

New PRACE Council Chair Sanzio Bassini to unfold future plans for Europe's advanced research infrastructure ...

Exascale supercomputing

UK business set to revolutionise supercomputing with prototype optical processor ...

The Cloud

PSSC Labs CloudOOP 12000 certified compatible with Cloudera Enterprise 5 ...

New eResearch Cloud is NeCTAR of the gods to Tassie scientists ...

New tools help neuroscientists analyze 'Big Data' ...

Oracle customers plug into the Cloud with Oracle Database 12c ...

Breakthrough elastic Cloud-to Cloud networking unveiled by AT&T, IBM Research and ACS ...

Oracle Solaris 11.2 now generally available ...

Oracle buys TOA Technologies ...

National Instruments transforms global HR with Oracle HCM Cloud ...

Desktop Grids

IBM to make free supercomputing power available to sustainability scientists ...

EuroFlash

Bright Computing raises $14.5 million Series B to accelerate its HPC, Hadoop and OpenStack business ...

PRACE 9th Call for Proposals connects the international HPC ecosystem ...

Computational biologists from Saarbrücken simplify diagnosis for hereditary diseases ...

Bull to issue 2014 half-year results ...

Bull launches IT bulletin, an on-line news review dedicated to IT expertise ...

IBM acquires CrossIdeas to expand security offerings with identity intelligence ...

Spin-based electronics: New material successfully tested ...

USFlash

Cray reports second quarter 2014 financial results ...

Spin diagnostics: MRI for a quantum simulation ...

Big Data confirms climate extremes are here to stay ...

Steering quantum evolution and using probes to conduct continuous error correction in quantum computers ...

AMD announces the availability of 64-bit ARM Opteron developer kits ...

Red Hat launches ARM Partner Early Access Programme for partner ecosystem ...

CoolIT Systems announces strategic OEM and distribution agreement with CES Group ...

Oracle buys TOA Technologies

31 Jul 2014 Redwood Shores - Oracle has signed an agreement to acquire TOA Technologies (TOA), a provider of Cloud-based field service solutions that manage and optimize the last mile of customer service for enterprises by co-ordinating activities between dispatchers, mobile employees and their customers.

TOA's Field Service SaaS enables modern enterprises to continuously monitor real-time field service requests coming in from contact centres, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows, and optimize field service operations. TOA's customers have more efficient field service operations, lower costs of delivering field service, and deliver a superior customer experience.

TOA's solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone.

Oracle Service Cloud, part of Oracle Customer Experience Cloud, is an industry-leading platform for on-line customer service, cross-channel contact centre, knowledge management, and policy automation. Oracle ERP Cloud solutions help accelerate productivity, allocate resources, and provide on-demand information access.

Oracle Service Cloud and Oracle ERP Cloud solutions combined with TOA will empower innovative customer service organisations to drive operational efficiencies while bolstering customer satisfaction and exceeding service expectations through personalized service.

"Companies want to offer customers a unified and highly engaging experience each time they interact with them", stated David Vap, Group Vice President, Oracle Product Development. "Field Service is a critical aspect of customer service and by integrating TOA with Oracle Service Cloud, Oracle will uniquely offer enterprises the ability to coordinate face-to-face service interactions from the contact centre to service scheduling and delivery. Further, by integrating TOA with Oracle's ERP Cloud and ERP Applications, enterprises' field service teams will have better information and can be operated more efficiently and at lower cost."

"Delivering quality field service during the last mile of issue resolution is critical to achieving the highest levels of customer satisfaction. TOA's solutions help companies streamline operations, gaining real-time scheduling capability that transforms how service is delivered", stated Yuval Brisker CEO, TOA Technologies. "Adding TOA's solutions to Oracle Service Cloud will enable companies to accelerate their ability to deliver exceptional customer service."
Source: Oracle

Back to Table of contents

Primeur weekly 2014-08-04

Special

Adaptive's Wolfgang Dreyer talks about Moab 8.0 and Nitro products, and mutual collaboration with partners ...

New PRACE Council Chair Sanzio Bassini to unfold future plans for Europe's advanced research infrastructure ...

Exascale supercomputing

UK business set to revolutionise supercomputing with prototype optical processor ...

The Cloud

PSSC Labs CloudOOP 12000 certified compatible with Cloudera Enterprise 5 ...

New eResearch Cloud is NeCTAR of the gods to Tassie scientists ...

New tools help neuroscientists analyze 'Big Data' ...

Oracle customers plug into the Cloud with Oracle Database 12c ...

Breakthrough elastic Cloud-to Cloud networking unveiled by AT&T, IBM Research and ACS ...

Oracle Solaris 11.2 now generally available ...

Oracle buys TOA Technologies ...

National Instruments transforms global HR with Oracle HCM Cloud ...

Desktop Grids

IBM to make free supercomputing power available to sustainability scientists ...

EuroFlash

Bright Computing raises $14.5 million Series B to accelerate its HPC, Hadoop and OpenStack business ...

PRACE 9th Call for Proposals connects the international HPC ecosystem ...

Computational biologists from Saarbrücken simplify diagnosis for hereditary diseases ...

Bull to issue 2014 half-year results ...

Bull launches IT bulletin, an on-line news review dedicated to IT expertise ...

IBM acquires CrossIdeas to expand security offerings with identity intelligence ...

Spin-based electronics: New material successfully tested ...

USFlash

Cray reports second quarter 2014 financial results ...

Spin diagnostics: MRI for a quantum simulation ...

Big Data confirms climate extremes are here to stay ...

Steering quantum evolution and using probes to conduct continuous error correction in quantum computers ...

AMD announces the availability of 64-bit ARM Opteron developer kits ...

Red Hat launches ARM Partner Early Access Programme for partner ecosystem ...

CoolIT Systems announces strategic OEM and distribution agreement with CES Group ...