According to industry analyst firm Forrester, "The way we do business is changing, and there is a major push underway to reframe organisational operational processes around digital transformation efforts. The nature of core organizational processes is changing to meet customer expectations and keep up with the increasing threat of more automated, disruptive competitors."
As a result of this shift, and the increasing role of software as a catalyst for competitive differentiation, both business and development teams are now on the front lines of digital transformation. Red Hat Process Automation enables these teams to work together - each contributing their own unique expertise, and each using tools and technologies tailored to their skills - to create modern, cloud-native applications aligned with key business objectives.
To support this collaborative and integrated approach, the latest release of Red Hat Process Automation introduces a collaborative environment where individuals can make changes to project assets independently and simultaneously. Using these shared workspaces can lead to a more efficient, iterative and agile development process.
New capabilities designed to help users more easily model processes and decisions, and build applications to automate them, include:
Red Hat Process Automation has been optimized for deployment on Red Hat OpenShift Container Platform, the industry's most comprehensive enterprise Kubernetes platform, giving IT developers and business users a common infrastructure for building and scaling microservice-based applications across hybrid and multi-Cloud environments. Combined with other Red Hat Middleware on OpenShift, Red Hat Process Automation helps create an application environment where developers can innovate with higher productivity yet at the same time create solutions that are more reliable in production.
A new Red Hat-certified Kubernetes Operator simplifies this task by automating the installation, configuration and management of Red Hat Process Automation on OpenShift, which not only can reduce the workload on operations staff but can also improve the resiliency of process automation services.
The overall business automation value chain encompasses a spectrum of technologies. Process automation, which primarily includes capabilities for business decisions and processes, can be augmented with tools designed to automate specific, repetitive tasks, such as Robotic Process Automation (RPA). Red Hat is collaborating with RPA innovators to help customers better meet business objectives through end-to-end automation.
Red Hat Process Automation is available now. Customers can get the latest updates from the Red Hat Customer Portal.
Mike Piech, vice president and general manager, Middleware, Red Hat, stated: "We're excited about how Red Hat Process Automation extends the development productivity and operational reliability benefits of our application environment vision to encompass direct participation of business stakeholders."
Ciro Velasquez, head of Enterprise Architecture & Integration, Tecnológico de Monterrey, stated: "Becoming a process-driven organisation is fundamental for the transformation process we engaged with some years ago. Red Hat Process Automation allows our teams to focus on process optimization and its outcomes, measuring our effectiveness in achieving our goals."
Marc Aché, CTO, Engineering, WorkFusion, stated: "The combination of WorkFusion and Red Hat Process Automation enables companies to expand their level of automation for business processes. With Red Hat managing the end-to-end process and WorkFusion orchestrating labor-intensive manual tasks with intelligent automation technology, more aspects of enterprise operations can be fully automated - which can lead to lower costs with greater agility and competitiveness."
Mike OBoyle, head of sales, Europe, Crossvale, stated: "Today, where every business is an IT business, their demands grow and so too does the complexity of handling the data. Customer experience is vital to future business and the latest edition of Red Hat's Process Automation technology has been core to helping Crossvale build Panorama, delivering omnichannel integration across applications and workflow. Now our customers can better streamline and simplify operational complexity while being able to maintain regulatory compliance."
Carl Lehman, principal analyst, Architecture, 451 Research, stated: "It's inadequate to merely enable efficiency through process automation. Digital businesses must also consistently make better and faster decisions. Digital automation platforms, like that offered by Red Hat, allow business and IT professionals to jointly design, prototype and deploy 'smart' applications equipped with decision models that enable intelligent process automation while more reliably producing consistent business outcomes."