The new Watson Add-ons offer additional message enhancement capabilities through natural language processing to help understand sentiment, keywords, entities and high-level concepts from text messages. The insights gleaned from this unstructured data will give businesses actionable insights. The capabilities include:
Add-ons are pre-integrated technologies available through the Twilio Marketplace that allow developers to do more with the Twilio API, and are designed to make it easier for developers to integrate with other platforms and technologies. The new offerings complement the more than thirty Watson services currently available from IBM. Future plans include extending these offerings on third party platforms, like the Twilio marketplace, bringing cognitive to where developers work. The Watson Speech to Text Add-on, as part of the Recording Add-on category, is up next for Twilio developers.
"We are committed to equipping all developers, everywhere, with self-service AI and IBM's cognitive capabilities, backed by the best science, ease-of-use and scalability. We are motivated by what developers are creating with Watson technology, and are constantly seeking new ways to help them build and innovate", stated David Kenny, general manager, IBM Watson. "By joining the Twilio Marketplace, we have opened another avenue for many more developers to harness the power of Watson."
"Add-ons make it possible for developers to do more with their Twilio applications using less code", stated Patrick Malatack, VP of Product at Twilio. "The IBM Watson Add-ons apply Watson's sentiment analysis capabilities to customers' text messages at scale, better equipping businesses with insights into how their customers feel. We're pleased that customers can now add the functionality of IBM Watson in a single click."
These new services are the latest example of IBM's commitment to empowering the developer community to build cognitive-enabled apps and businesses with Watson. They build upon IBM's open Watson platform that offers cognitive APIs in the areas of Language, Speech, and Vision available through BlueMix, IBM's Cloud platform.