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Primeur weekly 2012-05-21

The Cloud

Green Grid to bring EMEA focus to energy debate at Datacentres 2012 ...

Second Call for Participation: SCI-BUS, SHIWA, EDGI joint Summer School on Workflows and Gateways for Grids and Clouds ...

Illinois Technology Association names Ian Foster as Technologist of the Year ...

NVIDIA introduces world's first virtualized GPU, accelerating graphics for Cloud computing ...

Cloud gaming moves at the blink of an eye with NVIDIA GeForce GRID ...

IBM expands global Cloud capabilities with advanced SmartCloud services and new customer adoption ...

Oracle unveils Oracle RightNow CX Cloud service combined with Oracle Fusion CRM in the Cloud ...

Desktop Grids

BOINCstats and BAM! relaunched ...

EuroFlash

GÉANT and Mantychore partnership to enable faster creation of virtual infrastructures across Europe ...

IBM helps Greece Television Network tame Big Data with LTO Tape storage ...

EMI 2 - Matterhorn - has been released  ...

USFlash

NVIDIA pioneers new standard for High Performance Computing with Tesla GPUs built on Kepler architecture ...

NVIDIA Tesla K10 GPU accelerates search for oil and gas reserves, signal and image processing for defense industry ...

First academic case competition proposes novel ways to put IBM Watson to work ...

New x86 solutions optimized for smarter computing workloads ...

Allinea Software unlocks Blue Waters' full potential ...

Appro announces 210 TFLOPs of supercomputing based on Intel Xeon processor E5 Family deployed and in full production for the Kyoto University ...

New release of Oracle VM now available ...

HP expands its next-generation data centre infrastructure with installation of first HP EcoPOD ...

HP delivers increased performance, automation with new HP ProLiant Gen8 servers ...

Oracle unveils Oracle RightNow CX Cloud service combined with Oracle Fusion CRM in the Cloud

17 May 2012 Redwood Shores - The May 2012 release of Oracle's RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion Sales, helping organisations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organisational efficiencies.

Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer's value to the organisation, companies can offer more relevant products and services to customers.

Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion Sales solutions, organisations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to:

  • Provide a complete, cross-channel view of the customer to sales, marketing and service.
  • Empower sales and service departments to collaborate to pro-actively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions.
  • Allow sales to review service history in preparation for sales calls.
  • Enable agents to understand customer value based upon prior buying habits and existing opportunities.

The combination of Oracle RightNow CX Cloud Service and Oracle Fusion Sales allows sales and marketing organisations to leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales.

This helps companies to:

  • Better match products and services to specific customer needs based on customer service history.
  • Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions.
  • Identify new opportunities to increase deal size and conversion rates.
"Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice", stated David Vap, group vice president, Oracle. "This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability."
Source: Oracle

Back to Table of contents

Primeur weekly 2012-05-21

The Cloud

Green Grid to bring EMEA focus to energy debate at Datacentres 2012 ...

Second Call for Participation: SCI-BUS, SHIWA, EDGI joint Summer School on Workflows and Gateways for Grids and Clouds ...

Illinois Technology Association names Ian Foster as Technologist of the Year ...

NVIDIA introduces world's first virtualized GPU, accelerating graphics for Cloud computing ...

Cloud gaming moves at the blink of an eye with NVIDIA GeForce GRID ...

IBM expands global Cloud capabilities with advanced SmartCloud services and new customer adoption ...

Oracle unveils Oracle RightNow CX Cloud service combined with Oracle Fusion CRM in the Cloud ...

Desktop Grids

BOINCstats and BAM! relaunched ...

EuroFlash

GÉANT and Mantychore partnership to enable faster creation of virtual infrastructures across Europe ...

IBM helps Greece Television Network tame Big Data with LTO Tape storage ...

EMI 2 - Matterhorn - has been released  ...

USFlash

NVIDIA pioneers new standard for High Performance Computing with Tesla GPUs built on Kepler architecture ...

NVIDIA Tesla K10 GPU accelerates search for oil and gas reserves, signal and image processing for defense industry ...

First academic case competition proposes novel ways to put IBM Watson to work ...

New x86 solutions optimized for smarter computing workloads ...

Allinea Software unlocks Blue Waters' full potential ...

Appro announces 210 TFLOPs of supercomputing based on Intel Xeon processor E5 Family deployed and in full production for the Kyoto University ...

New release of Oracle VM now available ...

HP expands its next-generation data centre infrastructure with installation of first HP EcoPOD ...

HP delivers increased performance, automation with new HP ProLiant Gen8 servers ...