Today, up to 70 percent of Wolters Kluwer's portfolio is on-line, software and services, so the ability to provide a responsive, secure and high performance infrastructure is a critical customer service requirement. Dell Services and Atos will provide a catalogue of standardized, tiered service offerings that enables Wolters Kluwer to support the varying processing demands and volume fluctuations across its diverse, global customer segments. This is important in creating a more agile enterprise that can flex its technology capacity to support the ebb and flow during and between industry peak times. More importantly, this will allow Wolters Kluwer to support that same scalability need with their customers.
Dell Services and Atos will deliver a variety of IT infrastructure services to Wolters Kluwer's North American and European operations, including:
"Traditional methods for provisioning IT infrastructure and services no longer support the pace of innovation in professional markets for on-line, software and service solutions, and an increasingly mobile customer base. With applications and services being brought to market at an accelerating pace, a more dynamic delivery method based on an agile Cloud service and variable cost structure is more suitable. This decision and partnership brings together Wolters Kluwer, Dell and Atos, who share a common passion about great customer service, industry innovation and market leadership", stated Tom Lesica, CEO of Global Shared Services, Wolters Kluwer
"We are continually looking for ways to deliver better, more robust online information and software solutions to our customers via the cloud. By standardizing and outsourcing our IT infrastructure, we can create a global cloud platform for on-line services that is inherently flexible and meets our clients' requirements for performance, security and high availability. At the same time we reduce our costs of operating and maintaining different infrastructures around the world", stated Peter Cook, CIO of Global Shared Services , Wolters Kluwer
"Dell and Wolters Kluwer are passionate about delivering a superior customer experience and unmatched service. Secure, reliable and responsive services are an essential part of the equation. We look forward to building on our partnership, enabling Wolters Kluwer to quickly bring new services to market, manage their current services more efficiently and drive a consistent IT experience around the world - all through our Cloud-based infrastructure", stated Kevin Jones, vice president and managing director, Infrastructure and Cloud Computing, Dell Services
"Wolters Kluwer and Atos have a long history of close co-operation In Europe. We are delivering a reliable infrastructure supporting the expanding on-line and SaaS-based services Wolters Kluwer delivers to its European customers. This deal creates the basis for future growth and expansion of Wolters Kluwer and Atos and highlights our strength in Cloud services as well as the growing media and publishing sector", stated Bruno Fabre, executive vice president,Telecom and Media, Atos.