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Primeur weekly 2013-12-16

The Cloud

How to offer wow in the Cloud? A unique book on the user experience provides help with service design ...

GreenButton launches WarpDrive for Cloud data transfers ...

NetApp introduces new all-flash array and performance-optimized enterprise storage systems ...

European Commission to issue report with Cloud standards ...

Alelo consolidates data centre and prepares for the Cloud with IBM PureSystems ...

EuroFlash

ISC'14 to issue Calls for tutorial proposals, research paper submissions and more ...

HPC Advisory Council and Swiss National Supercomputing Centre announce Switzerland Conference 2014 ...

IBM scientists demonstrate quantum phenomenon for the first time using a plastic film ...

DRIHM, a new EUDAT Associated Partner, collaborates to provide new services for citizen scientists ...

The University of Cambridge chooses Mellanox FDR InfiniBand to accelerate UK's fastest academic cluster and further space research ...

Minister for Economic Affairs and Competitiveness, Luis de Guindos and Catalonian Regional Minister of Economy and Knowledge, Andreu Mas-Colell, visit the Barcelona Supercomputing Center ...

Altair Engineering announces 7th European Altair Technology Conference - to be held in Munich, Germany from June 24-26, 2014 and invites customers and industry experts to submit presentation proposals ...

New supercomputer puts Bristol at the forefront of research ...

Super-fast and super-green: Cambridge unveils pioneering high-performance computer ...

USFlash

HPC Advisory Council announces HPCmusic subgroup ...

Qualcomm Technologies introduces Snapdragon 410 chipset with integrated 4G LTE World Mode for high-volume smartphones ...

Convey Computer's implementation of PacBioToCA algorithm speeds DNA sequence assembly, delivering up to fifteen times acceleration ...

Astrophysicists launch ambitious assessment of galaxy formation simulations ...

HP introduces innovations built for the data centre of the future ...

Third quarter HPC server revenues experience year-over-year decline as expected, following exceptional year-ago quarter, according to IDC ...

New York State awards University at Buffalo $1 million for supercomputer expansion ...

Iowa State-led team wins supercomputer time to study nuclear structures and reactions ...

Oracle SQL Developer 4.0 enhances support for Oracle Database 12c ...

Raritan adds new swappable sensor and mini plug-in sensor for monitoring data centre environments ...

How to offer wow in the Cloud? A unique book on the user experience provides help with service design


12 Dec 2013 Espoo - The Finnish Cloud Software Programme has published a guidebook that examines Cloud software development from the user experience point of view. A comparable book on how the user experience contributes to service design has not been published before. Cloud services are used daily by millions of people for communicating, sharing and storing content, gaming and consuming media. The way people perceive and experience Cloud services is critical to user acceptance and the eventual success of these services. However, technology developers and service developers need to design these services so that they are meaningful, fluent, pleasant and rewarding to use.

Much of the previous literature about the Cloud has focused on the technological development of the service infrastructure. While this is very important, it is just as important to work on the parallel human-centred stream that focuses on the user, the person, and not just the technology. This is what user-experience work is all about: understanding what people need, want, desire - and what fits into their lifestyles.

The four years (2010-2013) of the Finnish Cloud Software Programme resulted in a rich exploration and innovation of the user experience and service design in the Cloud. The book "Landmarks for the User Experience in the Cloud" shares some of the findings and insights from the end users', developers' and business managers' points of view. Creating successful Cloud services requires an understanding of user needs, values and practices, and matching the design of innovative services to them. Furthermore, the development companies also need to consider carefully the role of the user experience in their business logic and service delivery processes.

One of the core issues is to place an emphasis on the social experience through features for on-line interaction that can truly connect people. Another key aspect is enabling fluent task transfer with a coherent experience between multiple devices, including mobile phones, tablets and PCs. In addition, users need to feel safe in the Cloud - they should always have a strong sense of privacy and data control.

Based on the work done in the Cloud Software Programme, the book has three main parts. The first part sheds light on people's perceptions of the Cloud - what it means to them and how they "live" in the Cloud. The insights of this part provide a basis for understanding what kind of service and user experience (UX) is needed to support users' practices. The second part takes a developer's viewpoint and presents issues that can help in the development of successful Cloud services. The last part discusses how the UX can give rise to new and better businesses in the Cloud. Finally, the book presents two multiphase case studies, conducted as part of the Cloud Software Programme. Together these parts provide "landmarks" to what is important in Cloud UX development.

The book is aimed at product managers of Cloud services, UX managers, senior managers and students studying subjects related to Cloud development. Although the focus of the book is on consumer services, most of the ideas and arguments presented are applicable also for business services. The book provides practical advice on how to build the best possible user experience - including the "Wow" effect - with Cloud services.

"Landmarks for the User Experience in the Cloud" can be accessed at https://www.cloudsoftwareprogram.org/results/deliverables-and-other-reports/i/29051/1941/landmarks-for-the-user-experience-in-the-cloud

Cloud Software Finland is a four-year programme of Digile (2010-2014), which focuses on developing various aspects of Cloud services. The programme is funded by Tekes.

More information is available at www.cloudsoftwareprogram.org

Source: Cloud Software Finland

Back to Table of contents

Primeur weekly 2013-12-16

The Cloud

How to offer wow in the Cloud? A unique book on the user experience provides help with service design ...

GreenButton launches WarpDrive for Cloud data transfers ...

NetApp introduces new all-flash array and performance-optimized enterprise storage systems ...

European Commission to issue report with Cloud standards ...

Alelo consolidates data centre and prepares for the Cloud with IBM PureSystems ...

EuroFlash

ISC'14 to issue Calls for tutorial proposals, research paper submissions and more ...

HPC Advisory Council and Swiss National Supercomputing Centre announce Switzerland Conference 2014 ...

IBM scientists demonstrate quantum phenomenon for the first time using a plastic film ...

DRIHM, a new EUDAT Associated Partner, collaborates to provide new services for citizen scientists ...

The University of Cambridge chooses Mellanox FDR InfiniBand to accelerate UK's fastest academic cluster and further space research ...

Minister for Economic Affairs and Competitiveness, Luis de Guindos and Catalonian Regional Minister of Economy and Knowledge, Andreu Mas-Colell, visit the Barcelona Supercomputing Center ...

Altair Engineering announces 7th European Altair Technology Conference - to be held in Munich, Germany from June 24-26, 2014 and invites customers and industry experts to submit presentation proposals ...

New supercomputer puts Bristol at the forefront of research ...

Super-fast and super-green: Cambridge unveils pioneering high-performance computer ...

USFlash

HPC Advisory Council announces HPCmusic subgroup ...

Qualcomm Technologies introduces Snapdragon 410 chipset with integrated 4G LTE World Mode for high-volume smartphones ...

Convey Computer's implementation of PacBioToCA algorithm speeds DNA sequence assembly, delivering up to fifteen times acceleration ...

Astrophysicists launch ambitious assessment of galaxy formation simulations ...

HP introduces innovations built for the data centre of the future ...

Third quarter HPC server revenues experience year-over-year decline as expected, following exceptional year-ago quarter, according to IDC ...

New York State awards University at Buffalo $1 million for supercomputer expansion ...

Iowa State-led team wins supercomputer time to study nuclear structures and reactions ...

Oracle SQL Developer 4.0 enhances support for Oracle Database 12c ...

Raritan adds new swappable sensor and mini plug-in sensor for monitoring data centre environments ...